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Refund Policy

A legal disclaimer

​Thank you for purchasing from Digicademy. We are committed to providing high-quality digital content and a transparent, fair customer experience. Please read this refund policy carefully before making your purchase.

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All Sales Are Final​

Due to the nature of digital products, all sales are final. Once the product has been downloaded, accessed, or delivered, we do not offer refunds or exchanges, except in the limited circumstances outlined below.

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When Refunds May Be Granted​

Refunds may be considered on a case-by-case basis only in the following situations:

  • The product was not delivered or is inaccessible due to a technical issue on our end.

  • The file is corrupted or non-functional, and we are unable to provide a working replacement.

  • A duplicate purchase was made in error.

If you believe your case qualifies, please contact us within 14 days of purchase at digicademyonline@gmail.com. Include your order number and a clear description of the issue.

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Consumer Rights Compliance

 

We comply with consumer protection laws in all major jurisdictions, including:

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United Kingdom & European Union

Under the UK Consumer Rights Act 2015 and EU Consumer Rights Directive, you may be entitled to a refund if digital content is faulty, not as described, or unfit for purpose.

By purchasing and downloading or accessing digital content immediately, you acknowledge that you waive your 14-day right to cancel under consumer contract regulations.

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United States & International

Refund rights vary by region. We honor all local laws that apply to digital content, especially in cases of non-delivery or technical failure.

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Refunds Will Not Be Issued For

  • Change of mind or mistaken purchases

  • Lack of compatibility with your device (unless specified)

  • User error or failure to follow usage instructions

  • Misuse, content redistribution, or download abuse

We reserve the right to deny any refund request that does not meet our policy terms.

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How to Contact Us

If you have questions or would like to request a refund under the conditions above, please contact us using the form below in the footer of each page.

This policy is effective as of 13/06/2025 and is subject to change without prior notice.

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